Terms & Conditions

Effective Date: 09-05-23

1. Acceptance of Terms

By accessing and using the Carlala Collection website (“the Website”), you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these Terms and Conditions, please refrain from using the Website.

2. Orders and Customizations

  • All orders for customized initial pendants and jewelry are subject to availability and acceptance by Carlala Collection.
  • Customization options may include choice of metal, gemstones, and design variations, as provided on the Website.
  • Carlala Collection reserves the right to refuse any order or customization request at its discretion.

3. Payment

  • Prices for products and services are listed in US dollars and are subject to change without notice.
  • Payment for orders must be made using the payment methods specified on the Website.
  • Prices are exclusive of and any applicable taxes, which will be calculated and added during the checkout process.

4. Shipping

  • Carlala Collection offers free shipping services to locations within the United States and Canada.
  • Shipping and delivery times are specified on the Website.
  • The customer is responsible for providing accurate shipping information. Carlala Collection is not liable for delays or misdeliveries due to inaccurate information.

5. Returns and Refunds

  • Carlala Collection aims to provide high-quality, customized products. If you are not satisfied with your purchase, please contact our Customer Support team within 14 days of receipt to request a return or exchange.
  • Returns are subject to approval, and returned items must be in their original condition.
  • Returns showing signs of wear or damage in any way will not be eligible for refund.
  • Customized items are non-refundable unless they are found to be defective or do not meet the specifications as ordered.
  • Carlala Collection is not responsible for items lost or damaged during the return shipping process.

6. Intellectual Property

  • The content and designs displayed on the Website are the intellectual property of Carlala Collection. You may not use, reproduce, or distribute any content from the Website without prior written consent.

7. Privacy Policy

  • Carlala Collection values your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our Website, you consent to our Privacy Policy.

8. Limitation of Liability

  • Carlala Collection shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products or services.

9. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of the United States and the state of california, without regard to its conflict of law principles.

10. Contact Information

For inquiries or concerns regarding these Terms and Conditions, please contact:


These Terms and Conditions are subject to change without notice. It is your responsibility to review them regularly. Your continued use of the Website after any changes constitutes acceptance of those changes.

Shopping cart
Sign in

No account yet?

We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.
0 items Cart
My account