Get in touch with us !

PHONE

Mobile : (213) 623-8585

ADDRESS

CARLALA COLLECTION, 1041 N Grand Ave #350, Covina , CA 91724

EMAIL

carlalacollection@gmail.com

FREQUENTLY ASKED QUESTIONS

1. How do I place an order for a customized initial pendant or jewelry item?

To place an order, simply browse our website and select the product you'd like to customize. Follow the provided options and instructions to tailor your piece to your preferences. Once you're satisfied with your choices, click "Add to Cart" and proceed to checkout.

2. How long does it take to receive my customized pendant or jewelry item?

Since all our pendants and jewelry items are made to order, please allow for production time. Typically, this process takes approximately 14 business days. You can check the estimated delivery date during the checkout process.

3. Can I track my order once it's shipped?

Yes, you will receive a tracking number once your order is shipped. You can use this number to monitor the status and location of your package.

4. Is my personal information secure when shopping on your website?

Yes, we take your privacy and security seriously. Our website employs industry-standard security measures to protect your personal information. For more details, please refer to our Privacy Policy.

5. What if I need my order sooner or have a specific deadline?

If you have a special event or deadline, please contact our Customer Support team before placing your order. We will do our best to accommodate your request whenever possible.

IF YOU GOT ANY QUESTIONS
PLEASE DO NOT HESITATE TO SEND US A MESSAGE

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