Returns and Refunds
At Carlala Collection, we are committed to your satisfaction with our initial pendants and custom gold jewelry. If for any reason you are not entirely satisfied with your purchase, we offer a 14-day return and refund policy. Please review the following guidelines to understand our return and refund process:
Initiate Returns
1. Email us with your order and Model/Item Number.
2. We will Email you shipping label(QR code) with Reference Number for your convenience.
3. QR code will Expire in 72 hours, Please make sure to ship your package within 72 hours.
4. Go the nearest FedEx location and they will scan the QR code to Print your shipping label.
NOTE: Please Note the Following Important Shipping Instructions.
1. Enclose your jewelry item(s) inside the original Jewelry Box, Include all original packaging when shipping
2. Only NEW unsed FedEx Express Boxes are allowed, Its free you can pick up at any FedEx Location.
3. Double Box your shipment, place a small inside a medium or a medium inside a large FedEx Express Box.
4. Put extra tape on the Flaps on both the inner and the outer box.
5. Only deliver this Box to a FedEx location or FedEx office.
6. Never drop this Box at authorized ship centers or unnammed drop boxes.
7. Not Following these instructions could result in denial of Refund.
8. Obtain a FedEx receipt with tracking number to confirm that the item has shipped, as this receipt will act as proof of insurance.
for more aditional information on how to package your return please watch the video below:
Refunds
1. When we receive the return package, it may take up to three(3) days to inspect the returned product, Once Determined that the product is not damaged or tampered with, we will issue a Refund.
2. Refund process might take up to Seven (7) Days to process and will be credited back in the same Original Payment method used while placing the order.
3.For credit card refunds please allow up to one monthly billing cycle , in order for your credit to appear.