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FREQUENTLY ASKED QUESTIONS
To place an order, simply browse our website and select the product you'd like to customize. Follow the provided options and instructions to tailor your piece to your preferences. Once you're satisfied with your choices, click "Add to Cart" and proceed to checkout.
Since all our pendants and jewelry items are made to order, please allow for production time. Typically, this process takes approximately 14 business days. You can check the estimated delivery date during the checkout process.
Yes, you will receive a tracking number once your order is shipped. You can use this number to monitor the status and location of your package.
Yes, we take your privacy and security seriously. Our website employs industry-standard security measures to protect your personal information. For more details, please refer to our Privacy Policy.
If you have a special event or deadline, please contact our Customer Support team before placing your order. We will do our best to accommodate your request whenever possible.